Shipping Policy

Order Processing Time

  • Most orders are processed within 1–3 business days (Monday to Friday, excluding holidays). This refers to the time needed to prepare your order, not the delivery time.
  • Orders placed after 1:00 PM EST or on weekends/holidays will begin processing the next business day.

Shipping Origin & Carrier

  • We ship from China through our international logistics partner. Carriers and service levels vary depending on your location.

Estimated Delivery Time (Transit)

  • United States and Canada: Typically 7–14 business days after dispatch.
  • Europe: Typically 10–18 business days after dispatch.
  • Other Countries and Regions: Varies by destination (typically 7–21 business days after processing).
  • Delivery estimates are in business days. Occasional delays may occur due to customs, carrier conditions, weather, or remote areas.

Order Tracking

  • You will receive a shipping confirmation email with your tracking number once your order ships. Tracking information may take 24–48 hours to activate.
  • Track your package on the carrier’s website or via our Tracking Page.

International Orders: Customs & Duties

  • International customers are responsible for any customs duties, taxes, or import fees assessed upon delivery. These fees are not included in our shipping charges.

Delays, Lost or Damaged Packages

  • Delays may occur due to carrier issues, customs, weather, or other factors outside our control. We will notify you of significant delays and assist promptly.
  • If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund.
  • If your order appears lost in transit, contact us after 10 business days from the shipping confirmation. We will initiate an investigation with the carrier.

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