Shipping policy
Last updated: April 26, 2026
1. Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and chosen shipping method. Estimated delivery times:
- Hong Kong (local): 1–2 days
- Asia-Pacific: 10–20 days
- International: 30–45 days
3. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update. Note that tracking updates may vary depending on the carrier and region.
4. Customs & Import Duties For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the customer. We are not responsible for delays caused by customs clearance.
5. Shipping Restrictions We currently ship to most countries worldwide. Some remote areas may have limited shipping options or additional fees.
6. Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at szeszemart@gmail.com with your order number and photos (if applicable).
7. Incorrect Address We are not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping details before placing your order.