Refund policy
Our Guarantee & Refund Policy
Last updated: May 16, 2026
At SZESZEMART, we stand behind the quality of our premium outdoor essentials. Since our products are fulfilled by specialized global partners (CJ Jobshipping), we follow a strict and fair refund process.
1. Damaged or Defective Items If your product arrives damaged or has manufacturing defects (e.g., faulty 304 stainless steel stakes or torn 210T Eco-Taffeta fabric), please contact us within 14 days of delivery with clear photos or videos. We will provide a full refund or a free replacement at no extra cost.
2. Shipping Delays If your order has not arrived within the promised timeframe (most orders arrive within 15–30 days; if yours hasn't arrived within 45 days, you are eligible for a full refund).
3. Incorrect Items If you receive the wrong size or colour, we will reship the correct item at no extra cost.
4. How Refunds Are Issued Approved refunds are returned to your original payment method within 5–10 business days.
5. Non-Refundable Situations
- Items damaged due to improper personal use
- Slight colour variations due to screen resolution or natural lighting
- Incorrect shipping address provided by the customer
Contact Us For any refund or return requests, please email us at szeszemart@gmail.com with your order number and supporting photos. We aim to respond within 1–2 business days.